Pilot support
Founder-operated help for the controlled pilot. Self-serve guidance comes first; everything below is honest about what this pilot includes and what it does not.
Get help with the controlled pilot.
Pilot help topics are available to everyone.
Sign in to open your Learning Workspace and pilot surfaces.
Sign in to open your Learning Workspace and pilot surfaces.
Learning Workspace
Your Learning Workspace shows your program, saved progress, and next step.
Return to your Learning WorkspaceEvidence
Submitting structured evidence and checking your review status and feedback.
Review evidence statusReadiness snapshot
Understanding your readiness snapshot — pilot guidance only.
View readiness snapshotTechnical issue
Pages not loading, or questions about what is currently available.
Review pilot statusPilot feedback
Sharing what is working and what is confusing during the controlled pilot.
Use the pilot contact path below.
Other
Anything else about the controlled pilot.
Use the pilot contact path below.
Support intake
Not available yetStructured in-app support intake is not available yet in this pilot.
To reach the pilot team about anything blocking you, reply through the channel that delivered your pilot invitation. Requests are read manually during the controlled pilot.
Response expectations
- Pilot support is founder-operated and handled manually.
- We review support requests as capacity allows during the controlled pilot.
- This pilot does not include guaranteed response times.
- Support cannot change evidence review outcomes, readiness guidance, or content-review gates.
What pilot support does not include
- This is not emergency support. For urgent or emergency issues, use appropriate local emergency resources, not this pilot support path.
- File uploads are not available in this pilot.
- There is no automated support system behind this page. A person reads each request during the pilot.
- Learning content and exam-prep flows remain under review before pilot use.
Trust and privacy
Privacy notice, consent and participation, data visibility, and the security contact path are explained on the pilot trust page.
View pilot trust and privacyCommon questions
Where are my records?
Evidence and reflection-journal metadata records are at /evidence and /journal.
Where can I see readiness?
A bounded readiness preview is available at /readiness. It shows the readiness engine and the structure of competency inputs. No readiness score is calculated for the preview context — readiness calculation requires real enrolled-learner inputs.
Is a credential ready?
Not as a real credential. A bounded credential preview is available at /bvas-lite that shows the structure of your digital credential. Real signed credential issuance is not active in this preview.